Refund policy
Returns We do not accept returns. All sales are final. Please ensure you review your order carefully before completing your purchase.
Refunds We only offer refunds in the event that an item arrives damaged. To be eligible for a refund, you must contact us with photographic proof of the damage within 7 days of receiving your order. If your claim is approved, we will issue a full refund to your original payment method.
Please contact us at thaliabluauthor@outlook.com to submit a damage claim.
Lost or Missing Items If your order has not arrived within 14 days of your expected delivery date, please contact us and we will arrange a replacement to be sent to you at no additional cost.
Digital Products Due to the nature of digital products, all digital story purchases are non-refundable once delivered.
Subscriptions Subscription payments are non-refundable. You may cancel your subscription at any time to prevent future charges, but we are unable to refund payments already processed.
⚠️ One thing to flag: as a UK-based business selling to UK consumers, consumer protection law (the Consumer Rights Act 2015) gives customers certain statutory rights — including a 14-day right to cancel for physical goods ordered online.